Cancellation Policies

boatrentalsmarketplace allows owners to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both renters and owners alike. The Super Strict cancellation policies apply to special circumstances and are by invitation only. The Long Term cancellation policy applies to all reservations of 28 days or more. Each listing and reservation on our site will clearly state the cancellation policy. Renters may cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation.

Flexible: Full refund 1 day prior to arrival, except fees

Cleaning fees are always refunded if the renter did not trip start.
The boatrentalsmarketplace service fee is non-refundable.
If there is a complaint from either party, notice must be given to boatrentalsmarketplace within 24 hours of trip-start.
boatrentalsmarketplace will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the renter clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Insurance fee will be refunded only before the check-in date. Renter have to deal with admin to get the insurance amount.
Captain fee will be refunded only before the check-in date.
Cancellation policies may be superseded by the Renter Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Thu, Jul 16
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a full refund, cancellation must be made a full 24 hours prior to listing’s local trip start time (or 3:00 PM if not specified) on the day of trip start. For example, if trip-start is on Friday, cancel by Thursday of that week before trip start time.

If the renter cancels less than 24 hours before trip-start, the first day is non-refundable.

If the renter arrives and decides to leave early, the days not spent 24 hours after the official cancellation are 100% refunded.

Moderate: Full refund 5 days prior to arrival, except fees

Cleaning fees are always refunded if the renter did not trip start.
The boatrentalsmarketplace service fee is non-refundable.
If there is a complaint from either party, notice must be given to boatrentalsmarketplace within 24 hours of trip-start.
boatrentalsmarketplace will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the renter clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Insurance fee will be refunded only before the check-in date. Renter have to deal with admin to get the insurance amount.
Captain fee will be refunded only before the check-in date.
Cancellation policies may be superseded by the Renter Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Sun, Jul 12
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a full refund, cancellation must be made five full days prior to listing’s local trip start time (or 3:00 PM if not specified) on the day of trip start. For example, if trip-start is on Friday, cancel by the previous Sunday before trip start time.

If the renter cancels less than 5 days in advance, the first day is non-refundable but the remaining days will be 50% refunded.

If the renter arrives and decides to leave early, the days not spent 24 hours after the cancellation occurs are 50% refunded.

Strict: 50% refund up until 1 week prior to arrival, except fees

Cleaning fees are always refunded if the renter did not trip start.
The boatrentalsmarketplace service fee is non-refundable.
If there is a complaint from either party, notice must be given to boatrentalsmarketplace within 24 hours of trip-start.
boatrentalsmarketplace will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the renter clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Insurance fee will be refunded only before the check-in date. Renter have to deal with admin to get the insurance amount.
Captain fee will be refunded only before the check-in date.
Cancellation policies may be superseded by the Renter Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Fri, Jul 10
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a 50% refund, cancellation must be made seven full days prior to listing’s local trip start time (or 3:00 PM if not specified) on the day of trip start, otherwise no refund. For example, if trip-start is on Friday, cancel by Friday of the previous week before trip start time.

If the renter cancels less than 7 days in advance, the days not spent are not refunded.

If the renter arrives and decides to leave early, the days not spent are not refunded.

Super Strict 30 Days: 50% refund up until 30 days prior to arrival, except fees

Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
Cleaning fees are always refunded if the guest did not trip start.
The boatrentalsmarketplace service fee is non-refundable.
If there is a complaint from either party, notice must be given to boatrentalsmarketplace within 24 hours of trip-start.
boatrentalsmarketplace will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Wed, Jun 17
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a 50% refund, cancellation must be made 30 full days prior to listing’s local trip start time (or 3:00 PM if not specified) on the day of trip start.

If the guest cancels less than 30 days in advance, the nights not spent are not refunded.

If guest arrives and decides to leave early, the nights not spent are not refunded.

Super Strict 60 Days: 50% refund up until 60 days prior to arrival, except fees

Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
Cleaning fees are always refunded if the guest did not trip start.
The boatrentalsmarketplace service fee is non-refundable.
If there is a complaint from either party, notice must be given to boatrentalsmarketplace within 24 hours of trip-start.
boatrentalsmarketplace will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Mon, May 18
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a 50% refund, cancellation must be made 60 full days prior to listing’s local trip start time (or 3:00 PM if not specified) on the day of trip start.

If the guest cancels less than 60 days in advance, the nights not spent are not refunded.

If guest arrives and decides to leave early, the nights not spent are not refunded.

Long Term: First month down payment, 30 day notice for lease termination

Note: The Long Term cancellation policy applies to all reservations of 28 nights or more.
Cleaning fees are always refunded if the guest did not trip start.
The boatrentalsmarketplace service fee is non-refundable.
If there is a complaint from either party, notice must be given to boatrentalsmarketplace within 24 hours of trip-start.
boatrentalsmarketplace will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

If the renter books a long term rent and decides to cancel the long term agreement before the start date, the first payment is paid to the owner in full.

If the renter books a long term rent and decides to cancel the long term agreement during their trip, the renter must use the online alteration tool in order to agree to a new trip finish date. Regardless of the trip finish date chosen, the renter is required to pay the owner for the 30 days following the cancellation date, or up to the end date of the renter's original reservation if the remaining days of the original reservation is less than 30 days.

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Cancellation Policies

Flexible: Full refund 1 day prior to arrival, except fees