Renter Refund Policy Terms

Renters Refund Policy for Boat Rental Marketplace (BRM)

Effective Date: [Insert Date]

1. Introduction

Welcome to Boat Rental Marketplace (referred to as "BRM," "we," "us," or "our"). This Renters Refund Policy outlines the terms and conditions related to refunds for renters who use our online boat rental marketplace (the "Service"). By renting a boat through BRM, you agree to comply with the terms of this policy.

2. Booking Cancellation

a. Refundable Bookings: Bookings made through BRM may be eligible for a refund in accordance with the following conditions:

i. Full Refund: A full refund of the booking fee will be provided if the renter cancels the booking at least [Insert Number] days prior to the scheduled rental start date.

ii. Partial Refund: A partial refund may be provided if the renter cancels the booking within [Insert Number] days of the scheduled rental start date, subject to the boat owner's cancellation policy as specified in the boat listing.

b. Non-Refundable Bookings: Some bookings may be marked as non-refundable by the boat owner. In such cases, the renter will not be eligible for a refund if the booking is canceled.

3. Dispute Resolution

a. Disputes with Boat Owners: If a renter encounters any issues with the boat or boat owner that affect the quality or safety of the rental, they must promptly report the issue to BRM. We will facilitate communication and mediation between the renter and the boat owner to resolve the matter.

b. Refund Requests: If a renter believes they are entitled to a refund based on the terms of this policy, they should contact BRM with their refund request. The request will be reviewed, and the decision will be made in accordance with this policy.

4. Exclusions

This Renters Refund Policy does not cover the following:

a. Incidental expenses incurred by renters, such as travel costs, accommodation, or other expenses unrelated to the boat rental.

b. Refunds for issues that result from the renter's negligence or intentional actions.

c. Disputes or claims not related to the boat rental, such as personal disputes with boat owners.

5. Termination

BRM reserves the right to terminate or suspend a renter's access to the Service if they violate our Terms of Use or engage in fraudulent activities.

Fees

Booking Fees and Service fees charged by us are NON-REFUNDABLE

6. Contact Us

If you have any questions, concerns, or refund requests related to this policy, please contact us at [insert contact information].

By booking a boat through our Service, you agree to the terms and conditions of this Renters Refund Policy. Please review this policy regularly for updates.

[BRM] [[email protected]]